The Challenge For First-Level Leaders
First-level leaders make a significant impact on every metric in your business: employee productivity and engagement, customer satisfaction and loyalty, innovation, and financial performance. Your first-level leaders are the “Difference-Makers” in your business.
The role of the first-level leader has always been tough and the realities of today make the role even tougher. People skills typically account for 80 percent of success in this role, yet many people are promoted because of their technical capabilities.COURSE OVERVIEW
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Drawn from a decade of research (field-tested with hundreds of thousands of managers across the world) found in FranklinCovey’s Wall Street Journal bestseller book, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team, discover how to:
- Identify the current, authentic problems managers face in order to help unlock their critical potential
- Reinvigorate the skillset of seasoned managers, and fast-track the development of new ones
- Create the mindset needed for managers to get work done with and through others, both in times of stability and change
The 6 Critical Practices for Leading a Team is a special collection of carefully curated content from proven FranklinCovey offerings. The repurposed mindsets, skillsets, and toolsets provide first-level leaders with relevant and practical resources to help them excel in this tough and demanding role.
Develop a leader’s mindset
Explore the critical mindset shifts that will maximize your success as a leader of others.
Hold regular 1-on-1s
Increase engagement of team members by conducting regular 1-on-1s, deepen your understanding of team member issues, and help them solve problems for themselves.
Set up your team to get results
Create clarity about team goals and results; delegate responsibility to team members while providing the right level of support.
Create a culture of feedback
Give feedback to develop team member confidence and competence; improve your own performance by seeking feedback from others.
Lead your team through change
Identify specific actions to help team members navigate and accelerate through change and achieve better performance.
Manage your time and energy
Use weekly planning to focus on the most important priorities, and strengthen your ability to be an effective leader by applying the 5 Energy Drivers.
“Most people do not listen with the intent to understand; they listen with the intent to reply.”